Networking Information

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Live Chat Alternative Knowledge Base

By default, Live Chat Alternative will use Live Chat Alternative’s Global Low Latency routing capability to determine which data center is closest to your user, establishing a connection through Live Chat Alternative’s nearest point of presence. Global Low Latency uses latency-based DNS lookups to determine the nearest data center.

Prepare your communications infrastructure to make sure that your SIP infrastructure has connectivity to Free Call and vice versa.

IP Address Whitelist

 

To connect your SIP Infrastructure (IP-PBX, SBC, etc) to a Free Call Elastic SIP Trunk.
Whitelist all of the following Live Chat Alternative’s IP address ranges on your firewall for SIP signalling and RTP media traffic:

 

Signaling IPs Port 5060 (UDP/TCP), 5061 (TLS)

 

North America Virginia
54.172.60.0
54.172.60.1
54.172.60.2
54.172.60.3
North America Oregon
54.244.51.0
54.244.51.1
54.244.51.2
54.244.51.3
Europe Ireland
54.171.127.192
54.171.127.193
54.171.127.194
54.171.127.195
Asia Pacific Tokyo
54.65.63.192
54.65.63.193
54.65.63.194
54.65.63.195
Asia Pacific Singapore
54.169.127.128
54.169.127.129
54.169.127.130
54.169.127.131
Asia Pacific Sydney
54.252.254.64
54.252.254.65
54.252.254.66
54.252.254.67
South America Sao Paulo
177.71.206.192
177.71.206.193
177.71.206.194
177.71.206.195

Media IPs Port Range 10000 to 20000

North America Virginia
54.172.60.0/23
North America Oregon
54.244.51.0/24
Europe Ireland
54.171.127.192/26
Asia Pacific Tokyo
54.65.63.192/26
Asia Pacific Singapore
54.169.127.128/26
Asia Pacific Sydney
54.252.254.64/26
South America Sao Paulo
177.71.206.192/26
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Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.