Nowadays there are a lot of live chat and live chat alternative solutions.
Live chat solutions
Most of them require an actual person sitting on the other end. Person to person connection is a great pick but that often proves to be hard to accomplish. When talking with live chat assistants customers are looking for immediate answers and usually, do not wait more than 5 minutes for that to happen. So if the assistant takes more time to answer the question – in most of the cases there is already nobody standing on the other side. When there is no one on the other side the customers see an offline message which is a clear indicator for them in most of the cases that they should move on to the next store.
Chatbots
Though all the chatbot solutions offer great service in their descriptions we all know they (chatbots) use a certain array of pre-defined answers such as “Hello, my name is….please leave your message here” or “we will come back at you as soon as we can” which, to be honest, is not much different than a regular offline contact form. The personal touch with the visitor is lost in general. Most buyers like to be contacted and targeted personally, too see that there is a real person on the other end and that they can rely on them to answer their questions adequately.
Live Chat Alternative
The Live Chat Alternative adds this special personal touch that all buyers are looking for. It is much easier for them to call the merchant directly and ask them the question/s that they have regarding the product/service they are interested in. Not only that but the calls are free of charge for the shop users which can greatly benefit not only local customers but also international customers. Your shopper can connect with you with just one click from any device they are using to browse your shop.
Customers love to be cared for. Offer your shopper one personalized support and you will immediately see the difference. Hearing you could be the make or break point of the potential sale.
