Live Chat Alternative Product Features Tour
It starts with a Call...then it just keeps getting better
Customers love speaking because it’s quick, convenient, and simple. 61% of them prefer phone over live chat online and email!
Customers can contact you without interrupting their buying experience because the service is visible on all pages on your website.
Even better, we will capture and provide for you the telephone number of customers who are using their mobile phones to initiate the call. Desktop or Laptop users don’t have a number, and that’s why we suggest you always ask for it in the conversation. Don’t worry if you can’t write it down at the moment because you can listen to the call recording afterwards and get it from there.
Set working hours
It is nearly impossible to be online 24/7 to receive calls and you no longer have to be. When you are not available, the Live Chat Alternative becomes a powerful tool for visitor inquiries.
Set the time you are able to take calls and your visitors will see the Free Call button only during the chosen time. When you are outside of working hours you will receive inquiries on your e-mail through the messaging function.
Never allow your visitors to think that there is no one there to take care of them as it often happens with other software solutions that offer online chat for business.
Receive Messages by email
Receive messages to the designated email address so you can follow up in a timely manner. You can also check your messages in the Admin Panel.
With Messages you can obtain visitor names, email addresses, phone numbers and other valuable information by your choice.
Site visitors can also attach files like contracts, screenshots and other.
Customize it your way
Have full control over the Live Chat Alternative
- Position
Decide where the widget should be placed on your website. You can choose between left, right and center. It is also possible to define your own custom positioning. - Color
Make the widget match your design preferences. - Greeting message
Customize the greeting message that displays in the message form. For example, some businesses like to include their online hours in the greeting message. - Form Fields
You can use the default fields like name and email, but you can also add your own custom fields such as order number or other valuable information you need.
Increase your website revenue with monitoring
It is a solution that can improve your website conversion rates and help it run more efficiently. Get instant advantage over all your competitors who never look at their business online chat metrics.
Monitor your team performance and even listen to the call recording to get insights on how they handle each call.
Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.