The Best Live Chat Alternative for customer support
Provide high-end customer experience with the best live chat support system
Real-time communication equals loyalty and revenue
Customers’ expectations for support are higher than ever. They want their issues to be resolved fast and in real-time with live support chat software.
Traditional LiveChat and email backlogs are slow and just don’t cut it anymore. Live Chat Alternative is the new channel on the block, that empowers agents to quickly respond to customer inquiries and provide personalized chat support – increasing customer satisfaction and confidence.
Live Chat Alternative ranks in first place for customer support systems. It is the best alternative for clients looking to buy products and services or get online support chat for their active purchases.
There is no better way to boost your website credibility than adding customer support chat software on your website. With our alternative to the online help chat software you can always be online.
Customer satisfaction on a new level with better live chat support software
More than 65% of clients agree that direct phone conversations are better for customer support than live support chat software. Simply put, issues get resolved quicker.
Emails require back and forth communication that can take hours, or even days. Traditional live help chat software can’t offer a personalized experience and complex issues are almost impossible to be resolved with it.
When customers see fast solutions, satisfaction goes up. Top live chat customer support made easy and possible with Live Chat Alternative.
Reduce cost the live chat support for your website
When using traditional LiveChat support software, agents get stuck in a long back and forth text messaging. In many cases the clients are not fully engaged, they get distracted which makes for ineffective communication.
Live Chat Alternative gives your team the best tool to hold the client focused on the conversation and resolve the issue faster. In addition to speaking, clients can use the messaging form to send attached files, screenshots and other important information.
This gives a personalized experience to your customers and the needed chat support system they deserve and also enables raising in the productivity levels of all your company agents.
Performance backed by data
Gathering data about your agents’ effectiveness is essential to success in your customer support efforts. A lot of companies have asked themselves:
What is the best live chat support for my website?
Is there a difference between online chat support software and chat support system?
Is online support chat for websites free?
What is actually a website software in general?
We have an easy answer to all these questions with online help system, which is called Live Chat Alternative.
We offer way better software than any other company that provides just live support chat for websites.
You have Information about your clients, which makes every engagement smarter, more relevant, and helps customers to resolve issues faster.
We provide features like call recording, geo-location data and other useful tools that give you valuable information to personalize the customer support experience on your website. With such information continuous improvement is a breeze!
Live Chat benefits for Customer Support
- Live Chat Alternative is convenient for customers. It allows your prospects and customers to connect instantly with your agents and have their issue resolved .
- The Conversation is recorded and you can use it for internal company training.
- Customers using Live Chat Alternative save money – they call you for free from all over the world from different digital devices.
- Our alternative to live chat will give you a competitive advantage as you reach customers in the moment they are ready to buy.
- Customers save a huge amount of time otherwise wasted in waiting for a chat agent to respond.
- Increase sales with Live Chat Alternative because customers love it. This allows you to offer new products and services to your customers in a personal manner.
Build better personal relationships with your customers – that will help to retain customers and make them loyal to your business.
Other Features of Live Chat Alternative
Live Chat Alternative offers you many useful features. You can adjust your working hours, during which to receive call requests from customers. You have the chance to receive messages in and out of your working hours with the Message Form where customers can attach important documents and other files if needed. In this way, you never miss an important customer interaction.
You get the geographic location of your customers and how long you have interacted with them. This allows you to optimize your customer interaction time. Finally, you have call recordings with up to 3 months of call history, which allows you to identify potential customer trends and focus on improving customer support.
Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people.